What you can connect
- Forms & surveysGoogle Forms, Typeform, QuestionScout, Paperform, Mailchimp Forms and Pabbly Forms.
- Live chat & supportTawk.to, Crisp, Intercom, Freshchat, WhatsApp and Messenger.
- AI avatarsLiveAvatar, an AI assistant that talks with visitors.
Integrations are included in the Unlimited plan and the free trial, and Business plan customers can add them with an upgrade. The Integrations page in your dashboard lists them all, with a Read more link for each; ones your plan doesn’t include show Upgrade.
Add an integration to a tour
- In the editor, on the Hotspot tab, select a hotspot, or choose + HOTSPOT (1) to add one.
- Set Link To to Integration, then choose CHOOSE INTEGRATION. The picker opens on its Integrations tab.
- Choose the service. Its panel shows the steps to follow on that service’s website.
- Paste what it asks for (see below), adjust how it opens, and confirm. The hotspot then shows the integration’s name, with CHANGE to pick another.
What to paste for each service
- Google Forms, Typeform, QuestionScout, Paperform, Pabbly FormsThe form’s share link, from the service’s Share or Send option.
- Mailchimp FormsThe hosted URL of your signup form.
- Tawk.toThe Direct Chat Link, from Administration › Chat Widget.
- CrispYour Website ID, from Settings › Website Settings.
- IntercomYour App ID, from Settings › Installation.
- FreshchatThe widget script path, from Admin › Web Messenger.
- WhatsAppYour phone number with its country code. You can add a message that’s typed in for the visitor, such as “Hi, I’m interested in this property.”
- MessengerYour Facebook Page ID or username, and an optional reference text.
- LiveAvatarThe embed URL or HTML code from liveavatar.com, then its position, width and margin over the tour.
Forms can open as a Popup in the middle of the tour, or slide in from the left or right (Slide Left, Slide Right), so visitors can keep looking around while they fill it in.
Use an integration from a menu or button
The same Integrations tab appears when you choose what a menu item or a custom control bar button opens, so a “Contact us” form or chat can be one click away anywhere in the tour.
Tips
- Test it in the published tour. Open the tour’s link in a private browser window and send yourself a test message or form entry.
- Put it where the question comes up: a booking form at the entrance, a chat hotspot next to the product people ask about.
- See how many people visit the tour with analytics. It counts visits to the tour, not clicks on hotspots.
Common questions
Can visitors message me on WhatsApp from a virtual tour?
Yes. Add a hotspot linked to the WhatsApp integration with your phone number and its country code. You can add a message that’s typed in for the visitor, such as “Hi, I’m interested in this property.”
Which plans include integrations?
The Unlimited plan and the free trial include integrations, and Business plan customers can add them with an upgrade.
Where do form answers go?
To the service that runs the form. The tour shows your own Google Form, Typeform or other form inside it, so answers arrive wherever that service normally collects them.
Can I add a contact form to a menu or button instead of a hotspot?
Yes. The same Integrations tab appears when you choose what a menu item or a custom control bar button opens.