On iPhone or iPad (App Store)
- Go to reportaproblem.apple.com and sign in with your Apple Account.
- Choose Request a refund, pick the reason and the purchase, and submit.
Apple’s own guide: Request a refund for apps or content that you bought from Apple.
On Android (Google Play)
Follow Google’s guide: Learn about refunds on Google Play.
Paid on teliportme.com?
Subscriptions bought on our website are handled by us. See Subscriptions for refunds and cancelling.
Tips
- Stop it renewing. To cancel an app-store subscription, open Settings, then your name, then Subscriptions on your iPhone, or Payments & subscriptions in Google Play.
- Not sure where you paid? Your receipt email says whether it came from Apple, Google or TeliportMe. If you’re still unsure, email help@teliportme.com.
Common questions
Can TeliportMe refund an App Store or Google Play purchase?
No. Purchases made inside the app go through Apple or Google, and only they can refund them.
How do I ask Apple for a refund?
Go to reportaproblem.apple.com, sign in with your Apple Account, choose Request a refund, then pick the reason and the purchase.
I paid on teliportme.com. How do I get a refund?
Subscriptions bought on our website are handled by us, not Apple or Google. See Subscriptions for the refund terms and how to ask.